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E2Soft Tech

Refund Policy

Last updated October 3, 2026

This Refund Policy is part of the Terms of Service of E2Soft Tech. It explains when a payment can be refunded.

1. Domains — non-refundable

Domain registrations, renewals, transfers and restorations are not refundable once they have been submitted to the registry or registrar, because the registry fee is paid immediately and cannot be recovered. This includes .com.bd and .net.bd domains submitted to BTCL. If a registration or transfer fails and cannot be completed, we refund the amount paid for it, or credit it towards another domain if you prefer.

2. Web hosting

  • New hosting plans can be cancelled for a refund within [confirm: X days — the site currently advertises a 30-day money-back guarantee] of the first activation of that plan.
  • The refund covers the hosting fee only. A free or discounted domain bundled with the plan is not refundable; its normal price may be deducted from the refund.
  • Renewals, upgrades after the refund period, add-ons, setup or migration fees, and reseller plans are not refundable [confirm: whether reseller plans are covered by the guarantee].
  • Accounts suspended or terminated because they broke the acceptable use rules in the Terms of Service are not eligible for a refund.
  • Each customer can use the hosting refund once.

3. Development and consulting

Refunds for website, web application, e-commerce, Android app and consulting projects follow the payment terms in the project quote or agreement. Advance payments cover planning and work already started; once a milestone has been delivered and approved, the payment for it is not refundable. If we cannot start or finish a project for reasons on our side, we refund the payment for work not yet delivered.

4. Envato and Google Play products

Items bought on Envato marketplaces (such as CodeCanyon) are refunded only under Envato's refund policy, and refund requests are made through Envato. Apps and in-app purchases on Google Play follow Google Play's refund policies.

5. How refunds are paid

  • Ask for a refund by emailing support@e2softbd.com with your order number.
  • Refunds are normally paid to the same payment method and account used for the order. Payment-provider charges such as mobile wallet cash-out or transfer fees, gateway fees, international transfer fees and currency-conversion differences may be deducted [confirm].
  • Approved refunds are processed within [confirm: X working days]. The time it takes to reach you also depends on your bank or payment provider.
  • Payments in US dollars (Wise, PayPal or Payoneer) are refunded in the same currency and amount received, less any provider fees.

6. Duplicate or wrong payments

If you paid twice for the same order or sent the wrong amount, contact us with the transaction IDs. Verified overpayments are refunded, or credited to your next order if you prefer.

7. Contact

  • Email: support@e2softbd.com
  • WhatsApp: @e2softTech (+880 1821-264340)
  • Phone: +880 1821-264340
  • Postal address: Ferdous Mansion, Chainda Chararkul, Cox's Bazar - Teknaf Hwy, Cox's Bazar 4701, Bangladesh